Refund policy

Return and Refund Policy

We want you to be happy with your purchase. If something isn't right, here is how we can help.

Returns
You can return an item within [7/14/30] days of receiving it. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it. Please keep your order number or receipt as proof of purchase.

Items we cannot accept back
- Items that have been used, washed, or damaged after delivery
- Gift cards
- [Personalised or custom-made items]
- [Items marked "Final Sale"]

Damaged, defective, or wrong items
If your order arrives damaged, defective, or is not what you ordered, please contact us within [48 hours/7 days] of delivery at [htenterprises@novastrum.co.in] with your order number and a clear photo of the item. We will send a replacement or give you a full refund, and we will cover the return shipping.

How to start a return
1. Email us at [htenterprises@novastrum.co.in] with your order number and the reason for the return.
2. We will reply within [2 business days] with return instructions.
3. Send the item back to the address we provide.

Refunds
Once we receive and check your return, we will let you know by email. If approved, your refund will go back to your original payment method within [5-7 business days]. Your bank may take a few extra days to show it. Original shipping charges are non-refundable unless the item was damaged, defective, or incorrect.

Exchanges
If you would like a different size, colour, or product, contact us and we will help you arrange an exchange, subject to availability.

Cancellations
You can cancel an order before it is shipped by contacting us at [your email]. Once an order has shipped, it can no longer be cancelled, but you may return it under this policy.

Questions? Write to us at [htenterprises@novastrum.co.in].