Shipping policy

Shipping Policy

We want your order to reach you safely and on time. Here is what you can expect.

Processing time
Orders are processed within [1-3] business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

Delivery time
- Standard shipping: [4-7] business days
- Express shipping: [2-3] business days
- [International shipping: 7-15 business days]

These are estimates. Delivery may take longer because of weather, holidays, or courier delays.

Shipping charges
[Final shipping cost is shown at checkout before you pay.]

Order tracking
Once your order ships, you will receive an email or SMS with a tracking link. If you haven't received it within [4] business days of ordering, please contact us.

Incorrect address
Please double-check your address at checkout. We are not responsible for orders sent to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible at [your email].

Delayed, lost, or damaged packages
If your package is late, lost, or arrives damaged, contact us at [your email] and we will work with the courier to fix it, either by sending a replacement or refunding you.

[International orders: Customs duties, import taxes, or fees may apply and are the responsibility of the customer.]

Questions? Write to us at htenterprises@novastrum.co.in